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Terms and Conditions, Privacy Policy

Rachel’s Kitchen Cookery Classes Terms and Conditions

Public Classes

  1. Places are booked on a first-come, first-served basis.
  2. All places must be paid for in full at the time of booking.
  3. Payment can be made either through Eventbrite (via our website) or Paypal (please contact us for more details).
  4. Once a class has been booked and paid for you will receive a confirmation email.
  5. All bookings are strictly non-refundable but they are fully transferable for the date you have booked. If you are unable to attend a class you are free to send someone else in your place for the same class that you booked for, but please let us know who will be replacing you.
  6. The contact details provided on booking will be used for all correspondence so please let us know of any changes.
  7. The advertised menu of a class is a guideline only.  The exact menu is liable to change according to what is available at any given time.
  8. If a class is under-subscribed or has to be cancelled for unforeseen reasons we will notify all attendees immediately and you will receive a full refund.
  9. Please let us know of any food allergies when booking. Unfortunately we are unable to cater for severe allergies as we use nuts and other allergens in our kitchen.
  10. Places for over 18’s only, and all guests consume alcohol at their own risk. Please drink responsibly.
  11. By attending a Rachel’s Kitchen event you realise that you will be cooking, working with knives and kitchen stoves, ovens and other hazards. You will be briefed on health and safety, and Rachel’s Kitchen can accept no responsibility for injuries or illness that may result.
  12. Rachel’s Kitchen has public liability insurance.

Private and Group Bookings

  1. You may book an individual or group private cooking class with Rachel’s Kitchen. Your booking will not be confirmed until a deposit payment of 50% of the total event fee has been received by bank transfer. You can use Paypal but additional fees may be added to reflect Paypal charges.  Rachel’s Kitchen will provide an invoice and payment details.  Receipt of your deposit payment and your event booking will be confirmed by email.
  2. If you need to cancel or change your event booking, we will need a minimum of four weeks’ notice, and in this case can refund the deposit minus any non-refundable costs that we incur.  If you cancel or change plans less than four weeks in advance, we cannot refund the deposit.
  3. Numbers need to be finalised one week before the event, and at the same time the balance of the total event fee is due.  If you cancel or change group size less than one week in advance, we cannot refund any of the fee.
  4. If we need to cancel your event, we will provide as much notice as possible and refund any fees you have paid.  Alternatively you may transfer the amount to another event and pay or receive the difference if applicable.
  5. The contact details provided on booking will be used for all correspondence so please let us know of any changes.
  6. The advertised menu of a class is a guideline only.  The exact menu is liable to change according to what is available at any given time.
  7. If a class has to be cancelled for unforeseen reasons we will notify all attendees immediately and you will receive a full refund.
  8. Please let us know of any food allergies when booking. Unfortunately we are unable to cater for severe allergies as we use nuts and other allergens in our kitchen.
  9. Places for over 18’s only, and all guests consume alcohol at their own risk. Please drink responsibly.
  10. By attending a Rachel’s Kitchen event you realise that you will be cooking, working with knives and  kitchen stoves. You will be briefed on health and safety, and Rachel’s Kitchen can therefore accept no responsibility for injuries or illness that may result.
  11. Rachel’s Kitchen has public liability insurance.

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This privacy policy sets out how Rachel’s Kitchen uses and protects any information that you give when you use this website.

Rachel’s Kitchen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Rachel’s Kitchen may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.

What we collect

We may collect the following information:

Name and job title

Contact information including email address

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security

We are committed to ensuring that your information is secure.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@rachels-kitchen.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Photographs

We often take photos at our events for publicity purposes. If you do not want to be photographed, or would like your image to be removed from our website, Facebook or other sites, please let us know.